Custom ticketing system for your support team
Every request from your clients or your teams becomes a ticket, which reaches the right person and is followed until it is resolved. We build it into your client portal, your extranet or your intranet, as in Domini Team.
What we build
- 01
All requests in one place
Whether it comes through a form, an e-mail or a message in the portal, every request becomes a ticket.
- 02
Automatic assignment
The ticket goes to the right team based on the subject, the client or the language.
- 03
Priorities and response times
Response times for each type of request, with an alert before they are missed.
- 04
Tracking for the requester
Clients see where their request stands and receive a notification at every step.
- 05
Replies and history
Messages, attachments and internal notes, all kept with the ticket.
- 06
Dashboards
Volumes, response times and satisfaction, by team and by period.
Already delivered
Domini TeamRelated expertise
Frequently asked questions
Why a custom ticketing system?
So that it lives inside your tools, with your categories, your teams and your rules, without one more piece of software to open.
Can clients follow their requests?
Yes, from their client area, with a notification at every step.
Can requests come in by e-mail?
Yes. An e-mail sent to your support address creates a ticket, and the reply goes back by e-mail.
Can AI help with replies?
Yes. An assistant can sort requests and suggest a reply, which your team reviews before it is sent.